Return & Refund Policy

Return & Refund Policy

At Padel Gear Pakistan, we want our customers to shop with confidence. If for any reason you’re not satisfied with your purchase, our Return & Refund Policy ensures a smooth and transparent process.

1. Return Window

You can request a return within 3 days of receiving your order.

2. Eligibility for Return

To be eligible for a return:

· The product must be unused, unopened, and in the same condition as received.

· It must include original packaging, tags, and accessories (if applicable).

· A valid proof of purchase or order confirmation is required.

Please note that unauthorized returns (sent without prior approval) will not be accepted.

3. Non-Returnable Items

We do not accept returns or refunds for:

· Discounted or sale items

· Opened or used products

· Items not in their original packaging

4. Damaged or Incorrect Items

Please inspect your order upon delivery and contact us within 24 hours if you receive a damaged, defective, or incorrect item.
We’ll review the case and arrange a replacement or refund at no extra cost, depending on availability.

5. Exchange Option

If you prefer, you can exchange your product instead of receiving a refund, provided the desired item is in stock and meets return eligibility criteria.
Any price difference or additional shipping charges will be communicated before processing.

6. Return Process

To initiate a return:

1. Contact us at  shoppadelgear@gmail.com a or WhatsApp [+923398889668] with your order number and reason for return.

2. Once approved, you’ll receive the return instructions and details.

3. Ship the product back using a trackable courier service — the customer is responsible for return shipping costs.

7. Refund Process

· Once we receive and inspect your returned item, you’ll be notified of approval or rejection.

· Approved refunds will be processed within 3 business days via bank transfer to the same account used for payment.

· Shipping charges and non-returnable items will not be refunded.

8. Cancellation Policy

Orders can be cancelled before dispatch by contacting our team. Once shipped, the standard return process will apply.

For any questions or assistance regarding returns or refunds, please contact us at shoppadelgear@gmail.com — our team is happy to help ensure a hassle-free experience.